Cancellations & Missed Appointments
When you book a massage appointment with us, that time is set aside for you and only you. We always try to be ready for you when you arrive. In return we kindly ask that you arrive for your massage appointment on time. If you are late for your appointment, your treatment time may be reduced as necessary.
Please understand that missed appointments and late cancellations prevent us from scheduling other clients at that time. We would appreciate your understanding of our Policies.
In the event that you are unable to keep your scheduled massage appointment, please contact us by phone at least 24 hours prior to your appointment. If you do not reach our receptionist directly, please leave a detailed message on our voice-mail system.
Our policy is simple...If you do not show up for your scheduled appointment, and you have not notified us at least 24 hours in advance to cancel, you will be invoiced the full cost of the treatment as booked.